We stand behind every thing we sell and ship to you. If for any reason you are not pleased with what you got, you can certainly return it for exchange or refund. Please, refer to “Serenity Tibet Return/Exchange Policy” in detail.
Claims on damaged goods must be reported within three (3) business days with a photo to: firstname.lastname@example.org. We will replace damaged items (found to be our fault) with a similar product, weight, and note at our shipping cost. Customers agrees to pay shipping costs for return/exchanges made for any other reason. All returns must be made within 15 days of receipt of shipment to be eligible and will incur a 9% restocking fee.