Hands-on training on how to play Himalayan Singing Bowls for sound & vibrational healing. 5 levels of education courses are available. Level 1, Level 2, Level 3, Level 4, and Level 5. For more information, please check educational courses available from Atma Buti Sound and Vibrational School.
Rest assured that your credit card order is safe with us. Every time you share your credit card number, billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent your sensitive information from being intercepted. We also encrypt your credit card number when we store your order.
We use Paypal and WooCommerce to capture and store your payment information. WooCommerce has been audited by the WordPress core contributors to ensure that the code is secure. We also make frequent updates to our site to ensure all the latest security patches are in place.
We welcome wholesale inquiries. Our products come to us directly from the source worldwide so you’ll be assured of the most competitive wholesale pricing. If you’re a distributor, retailer or e-tailer looking to set up a wholesale account, please fill out our Serenity Tibet Wholesale Application Form and submit the requested information to us for faster processing. Please, check our wholesale inquiry page for the detailed information.
We offer 100% satisfaction on all of the products we sell and ship. If for any reason you’re not satisfied with any of the products you’ve received, you may return any items within three (3) business days of delivery for a full refund or exhcnage.
Please email us at sales@serenitytibet.com to initiate the return for credit or exchange.
We offer free Ground Shipping on all orders above $500 USD. Free Shipping only applies to locations within the 48 states of USA, not including Alaska and Hawaii.
We can ship to most addresses around world. You, the customer, is responsible for taxes and tariffs. Note that we may be subject to certain restrictions on some products, due to size and weight, and as such, some products may not be feasible to be shipped to international destinations.
We use UPS to ship most of the large packages. We offer standard shipping options such as:
- Regular Ground
- 3rd Day
- 2nd Day
- Next Day
By default, we use regular ground to ship your order, unless requested for other shipping options. Please specify your request writing us at sales@serenitytibet.com, if you’d like us to ship using USPS.
Products that are returned within 3 days of delivery will be only eligible for a full refund.
- Claims on damaged goods must be reported within three (3) business days with a photo to: info.serenitytibet@gmail.com.
- Serenity Tibet is unable to accept any returns for international orders.
- Please inspect your delivery upon receipt to make sure it has not been damaged during shipment. If your shipment has been damaged, please email at info.serenitytibet@gmail.com within 3 business days to initiate a replacement.
- Damaged goods must be reported to us and the shipping company within 24 hours of receiving the merchandise to file an insurance claim for eligible shipments. Boxes and packing material must be saved to demonstrate the quality of our packing.
- Merchandise that has been damaged or altered by the customer cannot be returned for a full refund.
- Shipping charges are non refundable unless the error is on our part (we shipped the wrong item for example).
- Buyers agrees to pay shipping costs for return/exchanges made for any other reason. All returns must be made within 15 days of receipt of shipment to be eligible and will incur a 9% restocking fee.
- Returns and exchanges can take between 7-14 business days.
- No returned merchandise will be accepted without an RMA Number (Return Merchandise Authorization).
- Contact sales@serenitytibet.com to initiate the RMA process.
- You will receive a confirmation of your RMA request as well as a RMA number and return shipping instructions. It can take up to 5 days to receive the confirmation, RMA#, and Return Instructions.
- We generally use USPS for smaller packages and UPS Ground for larger packages. All insurance is buyer’s responsibility.
- Payment Policy – All invoices are due prior to shipping. Credit card number will be required for all invoices.
- Drop ship orders are available at an additional $18 fee per shipment.
All of the information you provide to Serenity Tibet is for the purpose of processing your order only. Your information will not be sold, traded, shared, or anything of that nature. We only use the information you provide to us to get what you ordered to you. Only information that is needed to complete an order through a third party will be shared, such as your shipping address. We have established agreements with the third parties that we do business with to ensure that your information is kept strictly confidential.
Most if not all emails sent to you are directly connected to the order that you placed with us. On occasion, we may send you emails with special offers or announcements about upcoming events, tradeshows or classes. We do this to share information with you that we believe may interest you. You may easily unsubscribe at any time if you choose not to receive any further emails.
If you have any questions about your privacy or confidentiality, please feel free to contact us via email: sales@serenitytibet.com.