Products returned within 3 days of delivery will be eligible for a full refund.
- A 9% restocking fee may apply.
- Serenity Tibet is unable to accept any returns for international orders.
- Please inspect your delivery upon receipt to make sure it has not been damaged during shipment. If your shipment has been damaged, please email info.serenitytibet@gmail.com within 3 business days to initiate a replacement.
- Merchandise that has been damaged or altered by the customer cannot be returned for a full refund.
- Shipping charges are non refundable unless the error is on our part (we shipped the wrong item for example).
- Returns and exchanges can take between 7-14 business days.
- No returned merchandise will be accepted without an RMA Number (Return Merchandise Authorization).
- Contact sales@serenitytibet.com to initiate the RMA process.
- You will receive a confirmation of your RMA request as well as a RMA number and return shipping instructions. It can take up to 5 days to receive the confirmation, RMA#, and Return Instructions.
- Customers agrees to pay shipping costs for return/exchanges made for any other reason. All returns must be made within 15 days of receipt of shipment to be eligible and will incur a 9% restocking fee.
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